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Home> Customer Service
Excel's Promise | Contact Information | Shipping Information Excel's PromiseExpert AdviseFrom Shaver Blades to DLP Projection Bulbs, Excel has the staff and experience to make sure you get the correct product the first time. Discount Price You will find Excel has the lowest price online on most of our products sold. Many other sites lure you in with a low sale price then charge high shipping charges that wipe away any "savings" you had on the products. If you see a lower price online (including shipping) let us know, we should be able to beat or at least meet that price. Return Policy If something isn't right, we'll make it right. We're dedicated to your satisfaction and are commited to offering outstanding customer service. Fair Shipping Most of our products can be shipped by UPS to any location in the continental United States. We use USPS for Candaian shipments to help save you even more money! top Contact InformationExcel Distributing7659 Montgomery Road Cincinnati, Ohio 45236 800-733-3329 | Mon - Fri, 8am - 5pm Support@ExcelDistributingInc.com | 24/7 top Shipping InformationMost products are shipped by UPS. Our special flat rate shipping charge of $6.50only applies to UPS ground shipments delivered to the continental United States. In-stock items ordered before 2pm will be shipped that day. Weekend orders and orders after 2pm will be shipped the following business day. Damages If you have received a damaged package, call the delivery carrier (UPS 800-742-5877) to report the claim then call us for a replacement. top Return PolicyNew products may be returned within 14 days of ship date. Call or email Excel for aReturn Authorization number. Any item returned without a RA# will be refused. A 20% restocking charge will be applied to all new product returns. Only items in their original unblemished packages with all packaging, parts and paperwork fit for resale will be accepted for return. Buyer assumes all return postage costs and original shipping charges will not be credited. Orders shipped pre-paid freight will be charged a $9 return handling fee in addition to the 20% restocking charge. * DLP Lamps and Lamp Assemblies are NOT eligible to be returned. Defective Product Products found defective may be exchanged for the same item within 90 days unless otherwise stated. The replacement item will then be rebilled including shipping charges and shipped within 2 business days. When the defective product is returned a credit will be applied to the original billing credit card less original shipping charges. Any refused replacements will be subject to a 25% service charge on the refund. Warranty periods for replacement products expire on the same date as original purchase. Return Address All returns must be sent to: Excel Distributing c/o Bursma 2851 Buchanan SW Grand Rapids, MI 49548 top Privacy PolicyRest assured your personal information will never leave Excel's hands!We use 128 Bit SSL Secure Encryption to safeguard your order information. top FAQ'sQ Am I getting knock-off products or factory originals?A While we do carry some generic products most of our products come directly from the original manufacturers. We will not substitute any original products ordered for a generic without checking with you first. top |
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Compare our total price including shipping to our competition. Rest assured that you are getting your replacement from an Authorized RCA, Panasonic, LG Zenith and Phillips Magnavox Distributor with over 30 years experience in electronics parts industry. We Welcome Dealers! Call 800-733-3329 for more information. Next Day and 2nd Day Shipping options available. Please Call. We do ship to Canada by USPS or UPS! See a better price online? Let us know, we love to meet or beat our competition! |
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Home | Customer Service © Excel Distributing Inc. 7659
Montgomery Rd. Cincinnati,
Ohio 45236 513-531-3989 Support@ExcelDistributingInc.com
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